Our Policies

How to Order

Please complete a quote request or call 888-DRAPE-ME for an estimate. If you’re not sure of the details, just tell us the color, height, and length of the drape and we will price your order to include the optimal fullness and all the necessary support hardware. Most hardware items are in stock and can ship same day if ordered by 2pm.

Custom Orders

Please allow extra time, including shipping, to ensure that your custom order is completed and arrives to you on time. Some items are made to order and are not immediately available. Custom orders require from 50-100% non-refundable credit card deposit.

Prices

We reserve the right to change prices and/or discontinue items without notice.

Payment

We accept American Express, Master Card, and Visa. Company checks will be accepted with approval or prepayment. Returned Company checks will incur a $35 bank and processing fee.

Shipping

Prices exclude freight charges and are shipped FOB from our facility in North Bergen, N.J. Please specify your carrier of choice when ordering. All prepaid freight charges will be added to your invoice. If requested, we will be happy choose the best carrier suited to your needs but we cannot be held responsible for the shipper’s performance be it your choice or ours. Standard insurance charges will be included for replacement values. Customer MUST inspect shipment and establish any damage claims immediately.

Returns

Cancellations or returns must be authorized in advance. In order to return an item, you must first request an RMA (Return Merchandise Authorization) number. Drape Kings must receive this request no later than seven (7) business days from receipt of the merchandise. You may request an RMA number by calling our sales department.

NO returns will be accepted on cut merchandise, special orders, or custom fabrication. If the order has shipped, it will be subject to shipping and restocking charges as described above. Returned Items must not have been used and must be returned with all original packaging. All sales are considered final 30 days after purchase.

Sales Tax Rules

All sales in California, Florida, Illinois, Maryland, Nevada, New York, New Jersey, Virginia, and Washington D.C. will be charged sales tax. Resale or exempt certificates must be provided to us prior to shipment of goods to avoid tax charges. Use tax may apply; check with your accountant or tax authority.

If you choose to pick up the goods from our facility, you will be charged sales tax unless you have a New Jersey resale/exempt certificate.